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eContrack Benchmark is a
web based benchmarking and performance management system
which
provides all the tools necessary to create and manage a shared
performance measurement database. The shared database can
be used to compare performance within an organisation, up
and down a supply chain, across a peer group or in any combination
of these possible applications.
Scoring Performance
Performance data is captured using Scorecards, which are generated
from Templates. Users can define their own Templates (without
need for software changes) and each template comprises one
or more performance measures. Standard Templates are available.
Scorecards are recorded against Companies (these can be Divisions
or Business Units of a single Organisation), Scorecards can
also be linked to contacts (at the company), Projects (in
which the company is involved) and packages (of a project
in which the company is involved).
The system uses data capture wizards to simplify the entry
of data. Using the wizard the user is stepped through each
of the measures in the scorecard in turn, entering their scores
or the raw performance data the system requires to calculate
their performance scores using user defined formulae. The
system also allows the user to enter comments against each
measure as it is scored.
The system allows users to create scorecards for others to
complete, it automatically generates emails to prompt Scorecard
completion and issues email reminders if scores are not submitted.
Individuals without authorised access to the system can be
asked to complete scorecards as a guest member (e.g. Customers,
Councillors, Residents, Staff or the general public).
Defining Performance Measures
Users (system administrators) can define their own performance
measures using wizards, including adding performance measures
to Industry and Club templates. Each measure has its own user
defined target score, weighting and expected performance range
as appropriate. The system supports different types of performance
measure in the same template including Multiple choice questions
and answers, Formula derived scores and, Percentage and Number
scores. Scores for all measure types can be expressed in percentage
terms for ease of comparison.
Graphing and Reporting
The system includes a report library for standard user defined
reporting. Report criteria specified and saved to the library
using wizards. Saved reports can be re-run on request and
the report criteria of saved reports can be edited prior to
re-running the reports. All graphical output can be easily
customised and the system includes facilities to output performance
data to Excel. Users can produce reports using their own data
and the Club averages, highs and lows, system administrators
can report on all data in the system.
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