Develop a performance measurement process through consultation with all relevant parties to determine:


Aims & objectives of performance measurement

A corporate vision & charter for continuous improvement

The measurement hierarchy - corporate, business unit, project level & client specific needs

Internal and external measurement needs

Use of standard industry measures and the need for bespoke measures

Detailed calculation/collection rules

Appropriate targets and performance ranges



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Introduction
Planning
Developing The Process
Dissemination
Implementation & Training
Ongoing Management
Performance Improvement
Annual Review