BSL IN THE HOUSING SECTOR

Who are our clients

BSL works extensively in the Housing Sector, and our clients include Housing Associations, Housing Stock Owners, Developers, Contractors and their supply chains.

What we provide

• Consultancy Services to support organisations at every stage of the performance measurement lifecycle.
• Our Managed Services support our clients with data collection, data analysis and the dissemination of performance results.
• Our market leading Software supports all Construction Industry and Sector KPIs including the DTI Housing KPI toolkit, and has the inbuilt flexibility to allow clients to choose what they measure and who they want to share data with.
• We administer an extensive range of national and regional Improvement Networks and Benchmarking Clubs in which member organisations at every level of the supply chain, engage with one another to share best practice and improve their performance by learning from others.

What we measure in the Sector

• Decent Homes
• Development – New Build & Refurbishment
• Planned, Responsive & Cyclical Maintenance
• Voids

and our measurement systems cover areas such as;

• Project Performance
• Partner Performance
• Health, Safety & Environmental Performance
• Client & Resident Satisfaction

Consultancy Services

Our Consultancy Services are designed to help organisations with the successful implementation of performance measurement including:

• Definition of suitable measurement frameworks,
• Establishing measurement processes, and
• Interpreting the results of measurement to support the drive improvement in performance over time.

Managed Services

Our Managed Services provide practical help and support the implementation and on-going management of a performance measurement process including:

• Direct management of the process itself to ensure continued staff engagement, and facilitate data collection and support the drive for continuous improvement.
• Reporting and analysis of performance to review and summarise progress against target and performance over time to all relevant parties

Software

Our Housing Clients use eContrack software to measure their performance, using either an Contrack Benchmark database configured to their own requirements or by access to a shared Club database.

Clients wishing to capture site based data; Health & Safety, Environmental, Quality and Defect inspections, Risk Assessments, Stock Condition Surveys, Performance Scoring and more, use eContrack Mobile.

Networks & Clubs

We administer a comprehensive range of Housing related performance improvement networks and benchmarking clubs, both National and Regional, in which member organisations at every level of the supply chain, engage with one another to share best practice and improve their performance by learning from others.

Our Clubs & Networks include;

• The Housing Community
• AMIP (Asset Management Improvement Partnership)
• CEWBC (Constructing Excellence Wales Club)
• HAMMAR NW (Housing Asset Management, Maintenance & Regeneration)
• LACPBC (Local Authorities Construction & Property Club)
• SWASH (South West Area Social Housing Club)
• WYSPA (West Yorkshire Strategic Partnership Alliance)

These Clubs and Networks are run formally, with defined constitutions, each club having its own Chairman and steering committee of elected members.

For further details
Contact Jennifer Simons 01884 841884 or email jennifers@buildsoft.co.uk.